Managed AI Support Australia

You have deployed commercial AI in your business — Copilot rolled out across the team, a Zapier automation stack running between CRM and fulfilment, a specialised tool handling meetings or customer support. It is working. But things drift: users have questions, integrations break when other systems change, vendors ship new features nobody has configured, a new person joins and nobody knows how to onboard them to the stack.

Managed AI Support is our monthly retainer for exactly this. First-line support is delivered by our own AI assistant — trained on your specific configuration, your runbook, and your users — so answers arrive in minutes, not days. Non-trivial issues escalate to a human within the same retainer.

What Is Included

AI-delivered first-line support for your deployed commercial AI stack
Human escalation for non-trivial issues (same business day)
Monthly optimisation review — new vendor features, configuration improvements
User onboarding documentation kept current
Quarterly check-in on ROI and expansion opportunities

Pricing

Retainers start at $500/month for small businesses and scale to $3,000–$5,000/month for mid-market organisations with defined SLAs. Most clients take the retainer after an implementation engagement; some take it for an existing AI stack we did not deploy but will learn.

We sell AI implementation, and our own support is AI-enabled — we use the same AI-delivered support model we offer to clients. If you want to discuss whether it makes sense for your business, start with a free discovery conversation.

Who Is This For?

Managed AI Support suits any Australian business that:

Has deployed commercial AI products and wants them kept running well
Does not have internal AI expertise to manage and evolve the stack
Wants fast answers for their team without calling a consultant every time
Wants to stay current as vendors release new features

The Four Ways We Work With Australian Businesses

We deploy commercially available AI products. We don't build bespoke AI, and we don't run standalone training workshops.

AI Strategy & Roadmap

A structured planning engagement producing a prioritised 12–24 month roadmap of commercial AI products to adopt, in what order, at what cost, and with what expected outcomes.

AI Implementation

Our core service. We select, deploy, configure, and integrate commercially available AI products — Microsoft 365 Copilot, ChatGPT Enterprise, Claude for Business, Gemini, Salesforce and HubSpot AI features — into your existing systems. We do not build custom AI.

Process Automation

Workflow automation using commercial platforms — Zapier, Make, n8n, Power Automate — often with AI steps included. Scoped, built, tested, and handed over with documentation.